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Support

Pre-sale Support

Vlong Lighting Industries company have the professional knowledge level will help you to solve the problems that you meet in the using the product in project. Our mission is work through professional consultation, exquisite technical support and rigorous work attitude, to provide you with the comprehensive feasible high quality and standard solution in order to constantly meet your needs, and finally achieve satisfactory results.

As a good adviser and assistant of clients, we can enable them to get rich and generous returns on their investments:
Select the most suitable base on customer’s request and the market.
Design and manufacture products according to clients’ special requirement.
 
Service during the Sale

In the process of the clients buying the products, we will through a series of rigorous service style to provide clients the satisfactory and considerate service.

If you are an export client, we will support you the thoughtful documentary service from the date of signing the contract until the equipment installation and modulation finished.

We respect clients and always devote ourselves to improving the total value of clients:

Pre-check and accept products ahead of delivery.
Help clients to draft solving plans.
Contact professional group that responsible for ship bookings, commodity inspection, commercial invoices, packing list, insurance policy and so on.
 
After-sales Service support

Vlong Lighting Industries company offer a flexible and fast solution for after service, in order to solve all the problem from customer in the shortest time and improve the quality of product and service.

Firstly, solve the problem for customer's project or plan first.
Secondly, find the reason with the feedback from customer and solve the problem with engineer department.
Thirdly, ensure all the product will improve and all the problem had been solving. Let the customer have more confidence in our cooperation.
 
Technological Support
Vlong Lighting insists on providing clients with overall solutions from mould design to production and installation.
Vlong Lighting is provide with flexible procedure and actively cooperate with any request and new idea from the Market.
We will share different project and different problem in application from different customer all over the world. To help customers to avoid them.

Our professional engineers will design the most reasonable scheme for the real production line. “Clients’ demand” is always the beginning and end of Vlong’s work. We will continuously create more qualified products and more perfect technological service, bring more benefits to our clients. Vlong Service promise: Begin with design, concern the detail, end with clients’ satisfaction.

 

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